Help Center

Orders usually ship within 2-7 business days. Once your order has been shipped, you will be notified by email.

Orders usually ship within 2-7 business days. If it has been longer and there is still no update, please us at email support@banyenshop.com.

Because we operate internationally, and can only process one currency through our payment processor, all transactions are processed in USD. 

There is a currency selector on the site which can give you an estimate of the prices in your own currency. Once you proceed to the checkout, your shopping cart total will convert to USD.

The transaction will be processed in USD and converted to your own currency by your credit card company (or PayPal) according to the current exchange rate.

If you need to make a change to your order, please email us at support@banyenshop.com and we will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them. 

Once the order is placed, you cannot change the payment method, so please carefully select your payment method when placing an order.