If you need to make a change to your order, please email us at firstname.lastname@example.org we will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.
The billing address has to exactly match the address your card was issued under with your bank. Most often, the billing zip/postal code is not entered correctly. Please review all information closely and look for any typos. Also, try re-formatting the address in your billing information (eg. St versus Street).
You should receive an email order confirmation shortly after you place your order. If you did not receive it, you may have misspelled your email address. Please email us at email@example.com and we will resend your confirmation to your correct email address.
If you need to cancel your order, please email us at firstname.lastname@example.org. If your order has not been shipped yet, it should not be a problem to cancel it. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.
If you made a mistake entering your shipping address or want to make changes, please email us as soon as possible at email@example.com. If the order has not been shipped yet, we are happy to change it for you. If your order has already shipped, it is unlikely that we can do anything. We will need to wait until your package is returned to us and then resend it to your correct address.
If your tracking information is stuck on a ‘Pre-Shipment’ status or says it has just left the originating country, it is currently going through customs. Unfortunately, the tracking is not updated during this time. We don't have any influence on the process, however it usually only takes a few days. In rare cases, the customs process can take up to three weeks.